Frequently Asked Questions
General Questions
When first entering the clinic, we will offer you fresh herbal tea or water and ask you to remove your shoes.
Please travel down the hall and wash your hands prior to entering the exam room.
In the exam room we will sit and review your histories to get a full picture of you and your situation. An eye, tongue, and pulse assessment will be done to better understand your presentation.
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Our sessions do contain a lot of information. Please take notes, make a recording, or invite a trusted partner to join you.
Appointments do not include any custom compounded product or supplement.
Billing Questions
We require a valid credit or debit card on file at all times. A 50% appointment fee deposit is required for new appointments. All services and products must be paid for at the time of service or sale. Payment plans are available for those that qualify and are reviewed on a case-by-case basis.
Testing Questions
We recommend that you promptly schedule laboratory testing unless otherwise discussed with the practitioner. Average test results return within 1 to 4 weeks after sample submission.
Supplement, Herbs, & Tinctures Questions
No. Your appointment only includes time with the practitioner. Any additional supplements, herbs, granules, topicals, nebulizers, teas, or tincures that are recommended during your visit are not included and are sold separately.
For example, if you have a 1 hour Acupuncture appointment, you will receive a brief consultation, TCM diagnosis, and acupuncture only.